Membership
guitarjeans.com to become a member, click the “LOGIN” option in the upper right corner of our homepage.
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You can become a member by checking the "Confirm the Membership Agreement" box and clicking the "SIGN UP" button. You can also subscribe to our e-newsletter to stay informed about special offers and promotions." On the "New Member" page that opens, fill out your Ad, Last Name, Email, and Password completely.
You can become a member by checking the "Confirm the Membership Agreement" box and clicking the "SIGN UP" button. You can also subscribe to our e-newsletter to stay informed about special offers and promotions.
Member Login
Go to guitarjeans.com and click on the “LOGIN” option in the upper right corner.
On the page that opens, enter the email address you used when creating your membership and the password you set, then click the “LOGIN” button.
If you forgot your password, click the “Forgot My Password” link. In the pop-up window, enter the email address you used to create your account in the email field, enter the security code specified on the page, and click the “SEND” button. Password reset and new password creation procedures will be notified to you via email.
Product Purchase
After logging in, you can select products from the relevant categories or enter the product name or code in the “SEARCH” field to access the products page. After selecting the product you wish to purchase, you must select the product color, size, and quantity on the product details page according to the product specifications. To select the product color and size, first click on the preferred color name, then click on the preferred size number to select the size. After selecting the color and size, select the quantity and click the “ADD TO CART” button.
When you add a product to your cart, a message box containing the “VIEW CART” and ‘CHECKOUT’ buttons will appear. If you wish to continue shopping, click the “VIEW CART” button to continue where you left off. If you don't want to add any more items to your cart and wish to proceed directly to checkout, you can click the “CHECKOUT” button to go to your cart.
On your cart page, you can change the quantity of your product, view the Promotional Discount, Shipping Fee, VAT, and Total Amount for your product, or remove items from your cart.
When you click the “PAYMENT” button, on the “Delivery Address, Payment Options, Order Confirmation” page, if you want your order to be delivered to your address, you must enter your address information, create a record, and save it.
If you want a different address on your invoice, click the “Add New Address (+)” button and enter the billing address. Click the relevant boxes for the shipping address and billing address. To ensure your order is invoiced correctly and there are no issues with delivery, please make sure your billing and shipping information is complete and accurate.
After filling in your delivery address and billing address information, you are expected to read and approve the Preliminary Information Form and the Distance Selling Agreement. You can always access all approved Agreements through your account. You are then expected to make payment using your bank or credit card details through our contracted intermediary institution. Your credit card details are not stored by us in any way. If you wish, you can make your payments in up to 3 installments without any interest, or in up to 6 installments by paying the specified interest amount.
Once your payment is complete, you will be redirected to the order completion screen. We will also send you an email notification confirming that we have received your order. You can access all the details of your order in your membership account under the “My Orders” section. You can also view the status of your shipment under the Order Tracking step.
You can always send an email to [email protected] or message us on WhatsApp to ask questions, share your thoughts, or make suggestions regarding any transactions you make through Guitarjeans.com. As a consumer, you always have the right to file a complaint with the relevant Consumer Arbitration Board.
Why should I become a member?
When you become a member of guitarjeans.com you can be the first to hear about new products, deals, and promotions, and take advantage of special shopping opportunities.
Will my membership be activated immediately?
After filling in your membership information completely, your membership will become active immediately when you click on the “Sign Up” option.
I forgot my password. What should I do?
guitarjeans.com If you forgot the email address or password you used when registering; ”Forgot My Password" link.
How can I cancel my membership?
To cancel your membership, you can send an email to [email protected] to indicate that you wish to cancel your membership.
How can I change my membership information?
You can change your information at any time from the My Account page on our website.
What are my payment options?
We offer the option to pay by credit card.
What is 3D Secure payment with a credit card?
When you reach the payment screen, Credit Card will appear as the default payment option. Enter your credit card information in the relevant fields as it appears on the card. For supported banks, you can make secure payments by entering your password as “3D Secure” for Credit Card Payments. For 3D payments, click the “3D Secure” option.
What is 3D Secure?/strong>
3-D Secure is an identity verification system developed by card issuers to enable secure online shopping transactions.
Why is 3D Secure Safe?
In the 3D Secure system, during a virtual payment transaction, the bank asks the cardholder for a payment password known only to them and verifies the cardholder's identity. This prevents your credit cards from being used online by unauthorized persons.
How can I shop with 3D Secure?
When you click the “Confirm Order” button, a form will appear based on the bank processing the credit card transaction. If the credit card used has not yet been registered with the 3D Secure system, an “Activation Form” will appear. Your order will be confirmed once your information is verified by the bank. (Pop-up blockers must be disabled for the 3D Secure page to open.)
Where can I see the installment options for credit cards?
The installment options for our partner credit cards are available on the payment page that opens when you place your order.
Do you collect my credit card information?
When making a payment, your credit card information is encrypted using SSL and automatically sent to the bank where the payment transaction is processed, and authorization is obtained. During this process, your information is only sent to the bank and is not retained by test.guitarjeans.com.
What should I do if an unauthorized charge has been made?
If, despite all this, an unauthorized charge or transaction occurs, please notify us as soon as possible by emailing [email protected] or calling us at 0212 225 88 25.
Is shopping at guitarjeans.com safe?
When making payments, we use the latest technologies and the best service providers to ensure your security when shopping with a credit card. There is a padlock icon at the bottom of your browser on every page where you enter your personal information. This padlock indicates that no information you send through your browser can be seen by third parties. In addition, all purchases made on our site are subject to high security standards. Thanks to the SSL Security Certificate and 3D Secure services, you can shop freely on our site without compromising your security.
Are my personal details safe?
All personal data collected from you on our website is stored securely. Your credit card details are never recorded by our website. You can request the complete deletion of your registered details at any time by sending an email to [email protected].
How long is the delivery time?
Our products are shipped within 2 business days . The shipping company delivers your order to the address you specified between 10:00 AM and 6:00 PM within 2-5 business days.
Can you ship my order faster?
Your orders are delivered to Aras Cargo within 2 business days at the latest as standard.
Will I have to pay shipping costs when I receive the product I purchased?
The shipping fee for the product you purchased will be presented to you when you confirm your order and will be added to the order total with your approval. When your order arrives at your address, please do not make any payment to the delivery agent.
Do you ship internationally?
Deliveries are only made to addresses within Turkey.
Which shipping company do you use?
Your orders on the guitarjeans.com online store are shipped via ARAS Cargo. The shipments related to your orders will be delivered to the address you have provided through ARAS Cargo .
What happens if the shipping company cannot reach me?
If the courier cannot find you at the address you provided, they will make a second attempt on the next business day (2nd) . If the package cannot be delivered within the 2nd business day, the courier will leave a note at your address. For undelivered packages, you can send an email to [email protected] for further information.
What should I pay attention to during cargo delivery?
When the package is delivered to you, if there is any sign of crushing, deformation, wetness, or any condition that may damage the product, please open the package together with the courier and check the condition of your items. If you notice any damage on the products, do not accept them and ask the courier to prepare a report. The reported products will be delivered by the shipping company to guitarjeans.com and we will proceed with the replacement of the items.
Do you deliver to all parts of Turkey?
Some addresses outside the city center are considered remote areas, so deliveries are made on specific days of the week.
Delivery cannot be made to some villages/towns/districts/neighborhoods outside the city center.
How much is the shipping fee?
Deliveries cannot be made to certain villages/towns/districts/neighborhoods outside the city center.
Can every product be returned?
Purchases made on our website are eligible for a 14-day return period. Products to be returned must be undamaged, unworn, with tags intact, and must not have undergone any alterations or modifications.
The purchased product must be returned with all accessories and the original box.
Returns without a receipt will not be accepted.
How can I return the products I purchased from guitarjeans.com?
First, go to the "My Account" page and enter the Orders section. Then, click on the "Create Return Shipping Code" button for the relevant order to receive your return code.
Deliver the products together with the invoice and the return code to the contracted shipping company.
For the return to be accepted;
The product must be undamaged, unworn, with tags intact, and without any alterations or modifications,
It must be returned with all accessories and the original box,
Returns without a receipt will not be accepted.
Merkez Neighborhood, Sıracevizler Avenue, Ahenk Street No:10A Atakan Plaza, Şişli/Istanbul/TURKEY
Refund :
Once your return request is approved, the refund amount will automatically be credited to the credit card used for the purchase.
The time it takes for the refund to reach your card may vary depending on the internal processes of the respective bank, and delays may occur. We kindly ask you to follow up on such situations through your bank. In addition, refunds for installment payments are processed in installments in accordance with the bank's procedures.
When will the refund for my approved return reach my bank account/credit card?
The time it takes for the refund to reach your credit card/account may vary depending on the internal processes of the respective bank, and delays may occur. We kindly ask you to follow up on such situations through your bank. In addition, refunds for installment payments are processed in installments in accordance with the bank's procedures.
Can I receive the refund of my purchase to a different bank account/credit card than the one I used when placing the order?
If you return a purchase made on guitarjeans.com, the refund amount will only be issued using the same payment method and the same payment instrument you selected when placing the order.
Corporate Returns
If you placed your order on guitarjeans.com as a legal entity and had the invoice issued in the company’s name, you are required to issue a “return invoice” for your return requests. The return invoice must be issued by the institution to which the original invoice was addressed, excluding the shipping cost of the purchase, and must be sent to guitarjeans.com.
Where can I find the information text about the Personal Data Protection Law No. 6698?
You can access our information text regarding the Law on the Protection of Personal Data No. 6698 from the link below.
KVKK Information Text
Are the products sold on your website 100% original?
Our online sales website guitarjeans.com is the official sales site of the GUITAR brand. All of our products are our own production and completely original.
Can I access the online sales website from mobile devices?
Yes, it is accessible from all mobile devices.
I forgot my password, what should I do?
If you have forgotten the e-mail address or password you used when registering on guitarjeans.com, please click on the “Member Login” section and then on the “Forgot Password” link. Afterwards, you can create a new password and log in again.
Are the prices of the products I purchased inclusive of VAT?
All product prices listed on guitarjeans.com are inclusive of VAT.
How can I be informed about the offers on guitarjeans.com?
When creating a membership on our website, you can subscribe to our e-newsletter. Even if you are not a member, you can still subscribe to the e-newsletter through the site to be informed about all discounts, offers, and campaigns.
Where can I see my orders?
You can view your orders in the “My Account” page under the “My Orders” section.
Do I have to pay the shipping costs for returns/exchanges?
You can send the products via ARAS Cargo with payment at destination. For product returns and exchanges, you can deliver your items to ARAS Cargo with the recipient code XXXXXX to be sent to the following address: Return Address: Merkez Mahallesi Sıracevizler Caddesi Ahenk Sokak No:10A, Atakan Plaza Şişli/İstanbul/TÜRKİYE. Shipments made with other cargo companies must be paid by the customer.
How long after the return will the refund be reflected in my account?
guitarjeans.com checks whether the returned products comply with the return conditions. Approved return requests are forwarded to the bank within 2 (two) business days. Depending on the bank’s workload, the refund will be reflected on your credit card within 10 (ten) business days. This process is entirely dependent on your bank, and we kindly ask you to follow up directly with them. For any questions or requests, please note that guitarjeans.com has no right to interfere with your bank. In installment purchases, refunds are processed in installments according to the bank’s procedures.
Do you deliver to all parts of Turkey?
Yes, delivery is made to all parts of Turkey via our contracted cargo company. The delivery time may vary depending on your city.
KVKK Information Text
As ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ. (“GUITAR”), within the scope of Article 10 of the Law on the Protection of Personal Data No. 6698 (“LAW”), we would like to inform you, our valued customer and/or potential customer, in order to fulfill our obligation of disclosure.
WHAT IS OUR RESPONSIBILITY REGARDING YOUR PERSONAL DATA?
As GUITAR, in accordance with the mandatory provisions of the Law, we act as a “data controller.” As the data controller, we are responsible for the security of all personal data you provide to us during your membership registration on our website guitarjeans.com (“SITE”) and during the purchase of our products.
FROM WHICH SOURCES ARE YOUR PERSONAL DATA COLLECTED AND FOR WHAT PURPOSES ARE THEY PROCESSED?
Your personal data are primarily processed in order to fulfill the obligations imposed on us by legislation, especially the Turkish Commercial Code No. 6102 and the Tax Procedure Law No. 213.
In addition to fulfilling our legal obligations, your personal data are processed for purposes such as ensuring data security, providing the requested products and services at the highest level, offering after-sales support for the provided products and services, keeping your profile information ready for your next product or service request, and quickly and accurately determining the products and services suitable for you.
Your personal data may also be processed for purposes such as developing our products and services, announcing our products and campaigns, correctly planning, conducting, and managing administrative and communication activities and strategies, improving the services offered on the website, fixing errors on the site, improving service quality, enabling third parties to perform technical, logistics, and other functions on our behalf as service providers, and ensuring that your payments are processed quickly and securely when necessary.
WHICH OF YOUR PERSONAL DATA ARE PROCESSED AND WHAT ARE OUR LEGAL GROUNDS?
Your personal data are processed through the forms you fill out in our stores or on our website, and through the information you provide to us via our store representatives or through mail, e-mail, fax, and similar means. Depending on the nature of the data collected, and in line with the purposes mentioned above, your personal data are collected to provide our services and to fully and accurately fulfill our contractual and legal obligations, in accordance with the Turkish Commercial Code No. 6102, Tax Procedure Law No. 213, Consumer Protection Law No. 6502, Law on the Protection of Personal Data No. 6698, and other applicable legislation.
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If goods or services are purchased from us, they are processed as required by Articles 230 and subsequent articles of Tax Procedure Law No. 213 and Article 82 of Turkish Commercial Code No. 6102.
(Law No. 6698, Article 5/2-a)
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Even if you have not purchased any goods or services from us, if you become a member of our website, your data will be processed for the purpose of fulfilling the relevant membership agreement and the services associated with the membership agreement, as data processing is necessary for the performance of the agreement.
(Law No. 6698, Article 5/2-c)
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| ADRESS |
In the event that goods or services are purchased from us, your data are processed due to the legal obligation under Article 230 and subsequent articles of the Tax Procedure Law No. 213 and Article 82 of the Turkish Commercial Code No. 6102.
(Law No. 6698, Article 5/2-a)
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| E-MAIL ADDRESS |
If you receive a service from us, your data are processed in order to provide the necessary information regarding the goods and services you have received, to establish communication between the parties, and because it is necessary to process the personal data of the parties for the performance of the contractual relationship.
(Law No. 6698, Article 5/2-c)
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| PHONE NUMBER |
Even if you have not received a service from us, if you become a member of our websites or our loyalty card system, your data are processed for the purpose of performing the relevant membership agreement and the services dependent on the membership agreement, because data processing is necessary for the performance of the contract.
(Law No. 6698, Article 5/2-c)
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| TRANSACTION HISTORY |
Your data are processed for tracking your orders, ensuring the proper execution of return procedures for purchased products when necessary, and providing product recommendations suitable for previously purchased products.
(Law No. 6698, Article 5/2-f)
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| TRANSACTION SECURITY INFORMATION |
When you visit the Site, your IP address information, the password you created when registering, and your cookie information are processed in order to provide you with the highest quality service in the transactions you will carry out on the Site and for the realization of the service.
(Law No. 6698, Article 5/2-f)
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WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Your personal data listed above may be shared with banks and third parties who perform technical, logistical, and similar other operations on our behalf, when necessary for business purposes and to the extent required by the business. These parties are limited to those who are necessary for the sharing of data to the extent required.
As GUITAR, in order to fulfill our legal obligations, your personal data may be shared with the competent authorities if judicial and administrative authorities request the sharing of your data.
YOUR RIGHTS UNDER ARTICLE 11 OF THE LAW AS A DATA SUBJECT
As the owner of personal data, you have the following rights under Article 11 of the Law:
- To learn whether your personal data are being processed,
- If your personal data have been processed, to request information in relation thereto,
- To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
- To know the third parties to whom your personal data are transferred, whether domestically or abroad,
- If your personal data are incomplete or incorrectly processed, to request their correction, and to request that the transaction carried out in this context be notified to the third parties to whom your personal data are transferred,
- Even though your personal data have been processed in accordance with the provisions of the Law and other relevant laws, to request their deletion or destruction if the reasons requiring their processing no longer exist, and to request that the transaction carried out in this context be notified to the third parties to whom your personal data are transferred,
- To object if a result arises against you by analyzing the processed data exclusively through automated systems,
- If you suffer damage due to the unlawful processing of your personal data, to request compensation for the damage.
You may submit your applications regarding the rights listed above by sending a signed hard copy via registered mail with return receipt to our postal address, by sending an e-mail using your registered e-mail address in our systems to [email protected], or by using other application methods specified in the relevant legislation. Depending on the nature of your request, your applications will be concluded free of charge as soon as possible and within thirty days at the latest; however, if the process requires an additional cost, you may be charged a fee according to the tariff determined by the Personal Data Protection Board.
ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ. (DATA CONTROLLER)
ADDRESS: Merkez Mah. Sıracevizler Cad. Ahenk Sok. No:10/A, Atakan Plaza, Şişli/İstanbul
PHONE: 02122258825
E-MAIL: [email protected]
MERSIS: 0396 – 0229 - 6510 – 0014
KEP: [email protected]
WEBSITE: guitarjeans.com