When you click the “PAYMENT” button, you will be directed to the “Delivery Address, Payment Options, Order Confirmation” page. If you want your order delivered to your address, please enter your address details, create a record, and save it.

If you would like your invoice to be sent to a different address, click the “Add New Address (+)” button and enter your billing address. Then, select the appropriate checkboxes for your Delivery Address and Billing Address. Please make sure that both your billing and delivery details are complete and accurate to ensure the invoice is issued correctly and there are no issues during delivery.

After filling in your delivery and billing address information, you are required to read and approve the Pre-Information Form and the Distance Sales Agreement. You can always access all approved agreements from your account. Then, you will be prompted to make your payment using your bank or credit card via our contracted intermediary institution. Your credit card information is never stored by us. If you wish, you can make your payments in up to 3 installments without interest, or up to 6 installments with the specified interest rate.

Once your payment is completed, you will be redirected to the order confirmation screen. You will also receive an e-mail confirming that your order has been successfully received. You can view all details related to your order in the “My Orders” section of your account. Additionally, you can track the shipment status of your order from the Order Tracking page.

For any questions, comments, or suggestions regarding your transactions on Guitarjeans.com, you can always contact us via e-mail at [email protected] or by messaging our WhatsApp line. As a consumer, you always retain the right to apply to the relevant Consumer Arbitration Committee.

Product Supply Conditions

Products sold on guitarjeans.com are limited to the available stock in our online store. If a product cannot be supplied due to stock depletion, the customer will be informed, and the payment will be refunded.

Where can I view my orders?

You can view your orders by visiting the “My Account” page and selecting the “My Orders” section.

Can I add a gift note to my order?

Currently, we do not offer a gift note option.

How can I change the address on my order?

To check your order status, click the “My Account” tab on the homepage and go to the “My Orders” section. To update your address, please send an e-mail through the contact section along with your order number and the new address. For orders with the status “Shipped”, the address change will be handled by us. Your updated address will be communicated to the shipping company for delivery correction.

Can I cancel my order? Is it possible to cancel once it has been shipped?

If your order has not yet been shipped, you can request a cancellation by sending an e-mail to [email protected] or by calling +90 212 225 88 25. Once your cancellation request is approved, if the payment was made by credit card, a refund will be issued to your card. Refund processing times may vary depending on your bank’s internal procedures, and delays may occur. Please track the refund process through your bank. For installment payments, refunds will be processed in installments as per bank policies.

What are my payment options?
We currently offer payment by credit card.

What is 3D Secure payment by credit card?
On the payment screen, the default option will be Credit Card. Please enter your card details exactly as shown on your card. For supported banks, you can make a secure payment by entering a password via the “3D Secure” system during your credit card transaction. To use 3D payment, simply select the “3D Secure” option.

What is 3D Secure?
3-D Secure is an authentication system developed by card organizations to ensure secure online shopping transactions.

Why is 3D Secure safe?
During an online payment with 3D Secure, the cardholder’s identity is verified by requesting a password known only to the cardholder through their bank. This prevents unauthorized use of your credit card online.

How can I shop with 3D Secure?
When you click the “Confirm Order” button, a form will appear depending on the bank associated with your credit card. If your card has not yet been registered with the 3D Secure system, an “Activation Form” will be displayed. Once your information is verified by the bank, your order will be confirmed. (Please make sure that pop-up blockers are disabled so that the 3D Secure page can open properly.)

Where can I see installment options for credit cards?
Installment options for contracted credit cards are available on the payment page when placing your order.

Do you store my credit card information?
During payment, your credit card details are encrypted using SSL and automatically transmitted to the bank for authorization. Your information is sent directly to the bank and is not stored by test.guitarjeans.com.

What should I do if a transaction occurs without my consent?
If you notice any unauthorized transaction or purchase, please contact us immediately by e-mail at [email protected] or by phone at +90 212 225 88 25.

Is it safe to shop on guitarjeans.com?
When shopping with a credit card, we use the latest technologies and the most reliable service providers to ensure your safety. On every page where you enter personal information, you will see a key icon in your browser — this indicates that the information you send cannot be viewed by third parties. Additionally, all transactions on our website are protected by high security standards. Thanks to our SSL Security Certificate and 3D Secure services, you can shop safely and confidently.

Are my personal details secure?
All personal data collected on our website is stored securely. Your credit card information is never saved by our system. You may request complete deletion of your stored information at any time by sending an e-mail to [email protected].

What is the delivery time?

Our products are shipped within 2 business days. The courier company delivers your order to your specified address within 7-10 business days

Will I pay a shipping fee upon delivery?

The shipping fee for your order is displayed during checkout and added to your total with your approval. Please do not make any payment to the courier upon delivery. Our prices are excluded custom fees and it will be paid to the related carrier service

Do you deliver abroad?

Yes, we deliver worldwide.

Which shipping company do you work with?

Orders placed on guitarjeans.com are delivered via various carriers.

What happens if the courier cannot reach me?

If the courier cannot find you at your address, they will attempt delivery again on the next business day. If delivery cannot be made on the second attempt, a notice will be left at your address. For undelivered packages, please contact us by e-mail at [email protected].

What should I check when receiving my package?

When the package is delivered, if you notice any damage such as crushing, deformation, or wetness that may have affected the product, open the package with the courier and check the condition of your items. If you find any damage, do not accept the package and ask the courier to prepare a report. The reported items will be sent back to guitarjeans.com, and replacements will be arranged.

Is it possible to return every product?

Our website provides a 14-day return period for purchases. The product to be returned must be undamaged, unworn, with tags intact, without any modifications or alterations, and unused.

The purchased product must be returned together with all its accessories and the original packaging.

Returns without a receipt will not be accepted.

How can I return products purchased from guitarjeans.com?

First, go to the Orders section on your account page. Then click on the Create Return Shipping Code button for the relevant order to obtain your return code.

Submit the return code and the products along with the invoice to the shipping company we have an agreement with.

For a return to be accepted;

The product must be undamaged, unworn, with tags intact, without any modifications or alterations, and unused,
It must be returned together with all accessories and the original packaging,
Returns without an invoice will not be accepted.

Merkez Mahallesi Sıracevizler Caddesi Ahenk Sokak No:10A Atakan Plaza, Şişli/Istanbul/TURKEY

Refund :

Once your return request is approved, your refund will be automatically issued to the credit card used for the purchase.

The time it takes for the refund to appear on your card may vary depending on the internal processes of the relevant bank, and delays may occur. Please monitor these through your bank. Refunds for installment payments are processed in installments according to bank procedures.

When will the refund for my approved returns reach my bank account/credit card?

The time it takes for the refund to reach your credit card/account may vary depending on the internal processes of the relevant bank, and delays may occur. Please monitor these through your bank. Refunds for installment payments are processed in installments according to bank procedures.

Can I receive the refund of my purchase to a different bank account/credit card than the one I used for the purchase?

When you return a purchase made from guitarjeans.com, the refund will only be issued to the payment method used at the time of the order.

Corporate Returns

If you placed your order on guitarjeans.com as a corporate entity and issued an invoice in the company's name, you need to issue a "return invoice" for your return requests. The return invoice is issued by the institution to which the purchase invoice is addressed, excluding the shipping fee, and submitted to guitarjeans.com.

Where can I find the information notice about the Personal Data Protection Law No. 6698?

You can access our information notice regarding the Personal Data Protection Law No. 6698 via the link below.

KVKK Information Notice

Are the products sold on your website 100% original?

Our online sales site guitarjeans.com is the official sales site of the GUITAR brand. All our products are self-produced and completely original.

Can I access the online sales site from mobile devices?

Access is available from all mobile devices.

What should I do if I forgot my password?

If you have forgotten the email address or password used when registering on guitarjeans.com, click on the “Member Login” section and then select “Forgot My Password”. You can then create a new password and log in again.

Are VAT taxes included in the prices of the products I purchased?

All product prices sold on guitarjeans.com include VAT.

How can I stay informed about the deals on guitarjeans.com?

You can subscribe to our e-newsletter when creating an account on our website. If you are not a member, you can still subscribe to the newsletter via the website to stay informed about all discounts, offers, and campaigns.

Where can I see my orders?

You can view your orders in the “My Account” page under the My Orders section.

Do I have to pay the shipping fees for returns/exchanges?

You can send the products via ARAS Cargo as cash on delivery. For returns and exchanges, you can deliver your products to ARAS Cargo with the recipient code XXXXXX to the following address: Return Address: Merkez Mahallesi Sıracevizler Caddesi Ahenk Sokak No:10A, Atakan Plaza Şişli/Istanbul/TURKEY. Shipping fees for other cargo companies must be paid by the consumer.

How long after the return will the refund be reflected in my account?

guitarjeans.com checks whether the returned products comply with the return conditions. Approved return requests are sent to the bank within 2 (two) business days. Depending on the bank's workload, refunds are made to your credit card within 10 (ten) business days. This process entirely depends on your bank, and we kindly ask you to track it with your bank. guitarjeans.com has no right to intervene with your bank regarding any questions or requests. For installment sales, refunds are processed in installments.

Do you deliver to all regions of Turkey?

Delivery is made to all regions of Turkey through our contracted cargo company. Delivery times may vary depending on your location.

KVKK Information Notice

ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ. (“GUITAR”) would like to inform you, our valued customer and/or prospective customer, in order to fulfill our disclosure obligation defined under Article 10 of the Personal Data Protection Law No. 6698 (“LAW”).

WHAT IS OUR RESPONSIBILITY REGARDING YOUR PERSONAL DATA?

As GUITAR, in accordance with the provisions of the Law, as the “data controller,” we are responsible for the security of all personal data you provide to us when creating your membership on guitarjeans.com (“SITE”) and purchasing our products.

FROM WHICH SOURCES ARE YOUR PERSONAL DATA COLLECTED AND FOR WHAT PURPOSES ARE THEY PROCESSED?

Your personal data is primarily processed to fulfill the obligations imposed on us by the legislation, especially the Turkish Commercial Code No. 6102 and the Tax Procedure Law No. 213.

In addition to fulfilling our legal obligations, your personal data is processed for purposes such as ensuring data security, providing the requested product and service at the highest level, offering after-sales support for the provided products and services, having your profile ready for your next service or product request, and quickly and accurately identifying suitable services and products for you.

Your personal data may also be processed for purposes such as improving the products and services offered to you, announcing our products and campaigns, planning, executing, and managing management and communication activities and strategies accurately, developing services offered on the website, correcting errors on the website, improving service quality, enabling third parties to perform technical, logistical, and other functions on our behalf, and ensuring your payments are executed quickly and securely when necessary.

WHICH PERSONAL DATA IS PROCESSED AND WHAT ARE OUR LEGAL GROUNDS?

Your personal data is processed through forms you fill out in our stores or on our website, or information you provide to us via our store representatives, mail, email, fax, or similar channels. The collected personal data is processed in accordance with its nature and for the purposes mentioned above to ensure our services are delivered properly and our contractual and legal obligations are fulfilled accurately. This is done pursuant to the Turkish Commercial Code No. 6102, Tax Procedure Law No. 213, Consumer Protection Law No. 6502, Personal Data Protection Law No. 6698, and other applicable legislation.

WITH WHOM ARE YOUR PERSONAL DATA SHARED?

Your personal data mentioned above may be shared, when necessary for business purposes and to the extent required by the work, with banks and third parties performing technical, logistical, and similar functions on our behalf. These parties are limited to those who are necessary for sharing the data.

As GUITAR, in order to fulfill our legal obligations, your personal data may also be shared with judicial and administrative authorities if requested by authorized institutions.

YOUR RIGHTS AS THE DATA SUBJECT UNDER ARTICLE 11 OF THE LAW

As the owner of personal data, you are informed that you have the following rights under Article 11 of the Law:

• To learn whether your personal data has been processed,
• To request information if your personal data has been processed,
• To learn the purpose of processing your personal data and whether it is being used in accordance with its purpose,
• To know the third parties to whom your personal data is transferred, domestically or abroad,
• To request the correction of your personal data if it is incomplete or incorrectly processed, and to request that the actions taken be notified to the third parties to whom your personal data has been transferred,
• To request the deletion or destruction of your personal data if the reasons requiring its processing no longer exist, even though it has been processed in accordance with the Law and other relevant legislation, and to request that the actions taken be notified to the third parties to whom your personal data has been transferred,
• To object to any result against you arising solely from the analysis of processed data through automated systems,
• To demand compensation for damages in case of harm due to unlawful processing of your personal data.

You can submit your applications regarding the rights listed above to our company either via a signed letter sent by registered mail to our postal address, by using the email address registered in our systems via [email protected], or by other application methods specified in the relevant legislation. Depending on the nature of your request, your application will be concluded free of charge as soon as possible and within thirty days at the latest; however, if the procedure requires an additional cost, a fee may be charged to you according to the tariff determined by the Personal Data Protection Board.

ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ. (DATA CONTROLLER)

ADDRESS: Merkez Mah. Sıracevizler Cad. Ahenk Sok. No:10/A, Atakan Plaza, Şişli/Istanbul

PHONE: 02122258825

EMAIL: [email protected]

MERSIS: 0095-0005-7180-0016

KEP: [email protected]

WEB ADDRESS: guitarjeans.com

PERSONAL DATA PROTECTION

DATA SUBJECT

APPLICATION FORM

ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ. (“GUITAR”) may have processed and may continue to process your personal data under Article 10 of the Personal Data Protection Law No. 6698 (“LAW”). This Application Form (“FORM”) has been created to facilitate your easy application to us regarding your personal data processed by us, in accordance with Article 11 of the Law.

1. General Information: As stated in the Disclosure Text on our website, you can apply to us via email, or by sending this Form signed via postal mail. Applications submitted will be processed in accordance with the procedure and you will receive a response no later than 30 (thirty) days.
2. Applicant Contact Information

Full Name:

Turkish ID Number:

Phone Number:

Email Address:

Address:

3. What is your relationship with our company?

…………………………………………………………………………………………………...….……………………………………………………………………………………………….....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

4. What is your request from us?

…………………………………………………………………………………………………...….……………………………………………………………………………………………….....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

5. How would you like to be informed about your application?

…………………………………………………………………………………………………...….………………………………………………………………………………………………................................................................................................................................................................................................................................................................................................................

6. What are the valid application methods?

You can submit your application to our company address “Merkez Mah. Sıracevizler Cad. Ahenk Sok. No:10/A, Atakan Plaza, Şişli/Istanbul,” via a notary, or

By sending the form signed with a secure electronic signature to our company’s KEP address.

After your application reaches us, additional information and documents may be requested from you. In this context, your right to make a genuine request will be verified with official documents you provide. Please approve and sign the Form as shown below.

Data Subject

Full Name                  :

Application Date         :

Signature                         :

Privacy and Cookie Policy

ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ. (“GUITAR”) places great importance on securely maintaining your personal data and implementing necessary privacy measures in accordance with the Law on the Protection of Personal Data No. 6698 (“LAW”). This Privacy and Cookie Policy (“POLICY”) establishes the privacy and cookie practices for all operations performed by valued MEMBERS or prospective members via the guitarjeans.com website (“SITE”) and shall be deemed accepted once read by you.

To ensure the security and confidentiality of all information and operations, data is secured through SSL (Secure Socket Layer) certificates in accordance with the regulations mandated by the Republic of Turkey. SSL technology ensures that any confidential information/data belonging to the INDIVIDUAL is securely transmitted to the system and prevents unauthorized individuals or institutions from accessing or using it. These personal data cannot be viewed by third parties or other users. Personal contact information collected from our customers is recorded due to advertising, promotion, sales, announcements, statistical analysis, customer card information, point notification, and catalog delivery. Customers may request written information at any time using the contact information provided below. Detailed information about the personal data processed can be accessed in the Disclosure Statement available on the SITE.

MEMBER grants permission for the personal information provided by themselves to be recorded, stored in written/magnetic archives, maintained, processed, updated, shared, transferred, and used by GUITAR, its current and future affiliates, subsidiaries, partners, successors, and/or third parties designated by them for all kinds of promotion, advertising, marketing, communication, sales, store card, credit card, and membership applications, either indefinitely or for a period they foresee. Unless otherwise stated, the MEMBER also allows contact via SMS, internet, mail, telephone, etc. The MEMBER has the right to obtain information about their personal data stored in the database, including its source, recipient, and purpose of storage. If the MEMBER wishes to change their data sharing preferences, this request can be communicated through the contact channels provided by GUITAR.

Credit card information, passwords, card numbers, and other related details of the MEMBER are directly redirected to the relevant virtual POS and secure infrastructure and are in no way stored, recorded, or retained by GUITAR.

Purchases made on the SITE are secured with SSL (Secure Socket Layer) certificates. SSL technology ensures that all confidential and private information/data of the MEMBER is securely transmitted to the system, preventing unauthorized individuals or institutions from accessing or using it.

Cookie Policy

Cookies are files created by the websites you visit. Cookies store browsing information such as your site preferences or profile information. Cookies are loaded by your web browser when you visit the SITE and are stored on the device you used to access the SITE. Cookies are necessary to facilitate browsing and make the SITE user-friendly, and they do not cause any harm to your device.

GUITAR uses the information on your browsing and/or SITE membership usage history to provide personalized promotions, marketing offers, and to improve the content and preferences on the SITE.

GUITAR may combine information collected from the SITE at different times or through different methods with information obtained from third parties or other sources. Such combination and use will be strictly limited to the purposes and scope defined in this Privacy and Cookie Policy.

GUITAR may also use cookies to deliver advertisements it believes may be of interest to you when you visit search engines, the SITE, or websites where GUITAR advertises.

Information about the cookies we use to collect your browsing data will be provided via a pop-up screen the first time you enter the SITE.

If you wish to prevent cookie usage on the SITE while considering the above limitations, you must first disable the cookie feature in your browser and then delete any cookies stored in relation to this SITE. You may use this option at any time. However, preventing cookies may result in being unable to use certain services offered on the SITE.

GUITAR uses data files called cookies to analyze the technical preferences of MEMBERS visiting the SITE. MEMBERS have the option to modify their browser settings to prevent cookie usage at any time.

ATAKAN GİYİM SANAYİ VE TİCARET LTD. ŞTİ.

ADDRESS: Merkez Mah. Sıracevizler Cad. Ahenk Sok. No:10/A, Atakan Plaza, Şişli/İstanbul

PHONE: 02122258825

E-MAIL: [email protected]

MERSIS: 0095-0005-7180-0016

KEP: [email protected]

WEB ADDRESS: guitarjeans.com